Privacy Policy.

At In2Track Solutions we respect your privacy. This policy explains what personal information we collect when you visit our website or use our services, how we use it, with whom we share it, and the rights you have over it.

1. Who we are

In2Track Solutions is a compliance management platform that helps companies centralize evidence, requirements, ownership, expiration dates and supporting documents. If you have questions about this policy, write to us at info@in2track.com.

2. Information we collect

2.1 Information you provide

• Account data: name, email, company, role, and password when you sign up or request a demo.
• Contact and support data: messages you send through forms, email, or conversations with our team.
• Customer content: evidence, documents, policies and other information you upload to the platform; you retain ownership.
• Payments: if you subscribe, we process payments through third-party providers (Stripe, Paddle); we do not store card numbers on our servers.

2.2 Information collected automatically

• Usage data: pages visited, features used, session duration, and technical errors.
• Device data: browser type, operating system, IP address, device identifiers and time zone.
• Cookies and similar technologies: see section 7.

3. How we use information

We use data to:

• Operate and improve the service.
• Authenticate users and protect accounts.
• Communicate with you about updates, support, billing, or material changes to the service.
• Comply with legal obligations and prevent fraud or abuse.
• Analyze platform usage in aggregate to improve it.

4. Legal basis for processing (GDPR)

If you are located in the European Union, we process your data on the following legal bases: performance of a contract (when you subscribe), legitimate interest (improving the product, security), consent (optional cookies, marketing communications), and legal obligation (billing, tax compliance).

5. Sharing information

We do not sell your data. We share information only when necessary with:

• Service providers (hosting, analytics, payments, transactional email) under confidentiality and data processing agreements.
• Authorities when required by law or a valid court order.
• Business successors in the event of a merger, acquisition, or asset sale, always maintaining the protections described here.

6. International transfers

Our servers and providers may be located outside your country. When data is transferred outside the European Economic Area we apply Standard Contractual Clauses approved by the European Commission or other equivalent safeguards.

7. Cookies

We use strictly necessary cookies for the site to function, analytics cookies to understand usage in aggregate, and optional marketing cookies only if you consent. You can configure them from the cookie banner or your browser settings.

8. Retention

We retain personal data for as long as necessary to provide the service and meet legal obligations (typically between 3 and 7 years from the last activity, depending on the data). If you close your account you can request earlier deletion.

9. Your rights

You have the right to access, correct, delete, object to processing, restrict its use, port your data, and withdraw consent. To exercise these rights, contact us at info@in2track.com. You may also file a complaint with the relevant data protection authority.

10. Security

We apply reasonable technical and organizational measures —encryption in transit, access controls, audit logs, backups— to protect your data. No system is 100% secure; if we detect a breach affecting you, we will notify you as required by law.

11. Minors

Our service is not directed at children under 16, and we do not knowingly collect data from minors.

12. Changes

We may update this policy periodically. If changes are material we will announce them on the site or by email with reasonable notice.

13. Contact

If you have questions about privacy or want to exercise your rights, write to info@in2track.com.